Refund Policy
Last updated: October 24, 2026
GameShorts is a digital service: your videos are made and delivered within minutes of your request. Because every account can make one game free before paying, we ask you to use that free game to decide whether GameShorts is right for you.
When we refund
- Failed jobs cost nothing. If GameShorts fails to make your videos, that game is returned to your allowance automatically. You do not need to ask.
- Broken results. If, within 14 days of a Pro payment, the videos GameShorts made for you were broken or clearly did not work as described (for example: no picture or sound, captions that do not match the video, the wrong game, or the service not working at all), email hello@getgameshorts.com. Include the link to the job and a short description or a screenshot of the problem.
- We fix first. We will first try to fix the problem, for example by making the videos again. If we cannot fix it within a reasonable time, we will refund that payment in full.
When we do not refund
- A change of mind, or not liking the style or wording of videos that otherwise work as described. You can edit the narration and headline and make the video again as many times as your plan allows.
- Requests made more than 14 days after the charge.
- Accounts closed for breaking the Terms of Service.
Each refund request is reviewed by us, and the decision is ours, subject to the law that applies to you.
Cancelling
Cancel any time from "Manage plan". You keep Pro until the end of the period you paid for, and you will not be charged again.
How refunds are paid
Refunds are paid by Lemon Squeezy, our merchant of record, to the original payment method, usually within 5 to 10 business days.
Your legal rights
Nothing in this policy limits any right you have under the consumer protection law where you live. Where the law gives you a right to cancel or to a refund, that right applies in addition to this policy.